Dell EqualLogic PS4210 Series Disk Replacement Guidelines
Understanding Disk Compatibility Issues
When replacing a failed disk in the Dell EqualLogic PS4210 Series, IT professionals may encounter situations where the replacement disk remains offline. This issue can arise despite the disk being checked and verified successfully by the Group Manager log. A critical aspect to consider is the Config Code on the disk label, which significantly influences whether the disk is compatible and recognized by the system.
Disk Config Code Differences
In the described scenario, the only noticeable difference between the operational disks and replacement disks was the Config Code: 1341 for the functioning disks and 2341 for the new, non-functional spares. Config Codes are crucial as they often relate to the specific firmware and compatibility settings required for successful integration with the existing storage array. Discrepancies in these codes can result in the disk failing to come online.
Steps for Acquiring Compatible Disks
Contacting Dell Support
To resolve compatibility issues, it is advisable to contact Dell’s Spare Part Department. IT administrators should provide the service part number and specify that they require disks for the EqualLogic PS4210, emphasizing the need for storage-specific firmware rather than server firmware. This ensures that the purchased disk will integrate seamlessly with the current storage system.
Part Number Reference
For reference, the only identified part number for the 1.8TB disks compatible with the PS4210 in the Dell parts database is:
- Part #: 8PF11
- Description: ASSY, HD, 1.8T, 10K, 2.5, SGT, CE, FR
This denotes a 1.8TB, 12Gb SAS, 10K RPM, 2.5-inch Seagate Thunderbolt drive designed explicitly for EqualLogic storage arrays.
Conclusion
To maintain optimal functionality and performance of the Dell EqualLogic PS4210 Series, it is imperative to source the correct replacement disks with matching Config Codes and appropriate firmware. Collaborating directly with Dell ensures the acquisition of certified parts, thereby minimizing downtime and preserving data integrity.
For further reference and official resources, IT professionals are encouraged to consult the [Dell EqualLogic Deployment Guides](https://www.dell.com/support/home/en/en/conversations) and other official documentation through the Dell TechDirect portal.
